Privacy Policy
Last updated: May 2026
Introduction
KRAM (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit kramclo.com or make a purchase from us.
Information We Collect
When you visit our site or place an order, we may collect the following information:
- Name, email address, shipping and billing address
- Payment information (processed securely via our payment providers — we do not store card details)
- Phone number (for delivery purposes only)
- Browsing data such as IP address, browser type, and pages visited
- Information you provide when contacting us
How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our website and services
- Send marketing communications (only with your consent)
- Comply with legal obligations
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings. Essential cookies required for the site to function cannot be disabled.
Third-Party Services
We work with trusted third-party services to operate our business, including:
- Payment processors (Stripe, PayPal) to handle transactions securely
- Shipping carriers to deliver your orders
- Analytics tools to understand site usage
- Email marketing platforms (with your consent)
These providers only have access to the information necessary to perform their services and are obligated to protect your data.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order data is retained for 6 years in accordance with UK tax regulations.
Your Rights
Under UK and EU data protection laws (UK GDPR and EU GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@kramclo.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All transactions are processed over secure SSL encryption.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@kramclo.com.