Refund Policy

Last updated: May 2026

Our Refund Policy

At KRAM, we want you to love what you wear. If for any reason you are not satisfied with your purchase, we offer refunds in accordance with the terms below and your statutory rights under UK and EU consumer protection laws.

Eligibility for Refund

You are entitled to a refund if:

• You request a return within 14 days of receiving your order
• The item is unworn, unwashed, and unaltered
• All original tags are still attached
• The item is returned in its original packaging

We cannot offer refunds on items that have been worn, washed, damaged by the customer, or have had tags removed.

Sale Items

Items purchased in a sale are eligible for refund under the same conditions as full-price items, provided they meet the eligibility criteria above.

How to Request a Refund

To start a refund, please email us at info@kramclo.com with:

• Your order number
• The item(s) you wish to return
• Your reason for the return

We will respond with return instructions within 24 hours.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

Processing Your Refund

Once we receive your returned item and confirm it meets our return conditions, we will process your refund within 5–7 working days. The refund will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may take additional time to reflect the refund in your account. This is typically 3–5 working days but may vary depending on your provider.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment provider again
• Contact your bank, as processing times can vary
• If you have done both and still have not received your refund, please contact us at info@kramclo.com

Faulty or Incorrect Items

If you receive a faulty or incorrect item, you are entitled to a full refund including any delivery charges. Please contact us at info@kramclo.com with photos of the issue within 48 hours of receiving your order. We will arrange a prepaid return and issue a full refund or send a replacement at no extra cost.

Your Statutory Rights

This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If goods are faulty, not as described, or not fit for purpose, you may be entitled to a refund, repair, or replacement regardless of the timeframe above.

Contact Us

For any refund enquiries, please email info@kramclo.com.